Privacy and Cookie Policy

Chemtool Incorporated and its affiliates (collectively “Chemtool”) respect your privacy and are committed to protecting your personal information that you may provide while using our websites. This policy describes the ways that information about our website visitors is collected, how that information is used, and how someone can request changes to the way their personal information is used or shared.

California Privacy Policy

California residents: Lubrizol cares about your privacy. Lubrizol collects your contact information (name, email address, company, address, location, region, and phone number) in order to communicate with you and provide you with marketing and other information regarding our products. Lubrizol does not sell your personal information to any third party. Please visit our California Privacy Policy for more information.

Anonymous Information

Anonymous information is unidentified information and is not associated with an individual. We may use anonymous cookies (See Cookies) to collect information about how you interact with our website and allow us to remember you, collect demographic information, track site metrics, or provide a richer experience for site visitors. Anonymous cookies do not contain any personally identifiable information.

Personally Identifiable Information

Personally identifiable information (PII) is information that can identify you, such as your name, email address, address, and telephone number. We collect PII that you choose to provide to us when you register for access to a secure website; register for email newsletters; participate in surveys; request samples; request literature not on the site; or complete inquiry forms. When you provide this information to us, you are no longer anonymous for that activity.

How We Use Your Personally Identifiable Information

We make every effort to let you know before we collect PII via our websites. If you choose to provide PII via our websites, we want you to know how we may use such information. We may use PII to:

  • Provide you with product information
  • Allow you to purchase products
  • Provide marketing information
  • Send you email notices or newsletters at your request.
  • Communicate with you for other purposes
  • All email messages you receive from us will allow you to change your subscription preferences or opt out of future emails.
How We Keep Your Information Secure

We are committed to protect personally identifiable information that you provide to us. Chemtool does not intend to sell or otherwise disseminate your personally identifiable information to third parties without your permission. We use reasonable precautions to protect personally identifiable information, including technical, administrative, and physical procedures. In the event of a data breach, a notification will appear on the website within 72 hours of the breach. When we contract with other companies to provide us with web services, we only share personally identifiable information with those that we believe share our commitment to privacy and information security. However, we are not responsible for any breach of security or for the actions of these parties and your use of the site is subject to Chemtool’s Terms of Use. Chemtool is not responsible for the information you volunteer about yourself in posting comments, discussion forums or other publicly accessible interactions.


To enhance your experience on our websites, many of our sites use cookies. A cookie (also known as a web cookie, browser cookie or tracking cookie) is a string of coded text that is stored on a website visitor’s computer. Cookies alone do not provide personally identifiable information. If you choose to provide us with personally identifiable information, cookies may be used to store this information. Cookies can only be used by the server that gave them to you. We use cookies to collect information about how you interact with our website and allow us to remember you. We use this information to improve your browsing experience by providing content that is important and personalized to you.

We may use cookies to:

  • Authenticate (login) to a site
  • Remember your preferences when you return to the site
  • Store selected items as you navigate through the site
  • Display relevant content to match your interest
  • Collect data about site activity
  • Maintaining data for you as you navigate through our site

You do not need to accept cookies to visit our sites, but without them, your access to some areas and functionality may be limited or completely restricted.

Cookies Used on This Site
Name Lifespan Purpose
 First-Party Cookies    
 SC_ANALYTICS_GLOBAL_COOKIE  10 yrs  Identifies repeat visits by unique visitors
  ASP.NET_SessionId  session  Maintains an anonymized visitor session by the server
  Consent  1 yr  Stores a value so that we know if you have viewed the cookie information on this website
__hs_opt_out 2 yrs This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
__hs_testcookie session This cookie is used to test whether the visitor has support for cookies enabled.
hs_ab_test session This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.
_key When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
hs-messages-is-open TTL 30 minutes This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity
hs-messages-hide-welcome-message TTL 1 day When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.
Cookie Banner Cookies
__hstc 2 years The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotutk 30 min This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
__hssrc session Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
messagesUtk This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.
Third-Party Cookies
_ga 2 yrs Used by Google Analytics to distinguish unique visitors by assigning a randomly generated number as a client identifier to calculate visitor, session and campaign data for the sites analytics reports
_gid 1 day Used by Google Analytics to store and update a unique value for each page visited
__utmz 6 mos Used by Google Analytics to identify the source of traffic to the site
__utma 2 yrs Used by Google Analytics to distinguish between visitors and sessions to calculate new and returning visitor statistics
VISITOR_INFO1_LIVE 6 mos Used by YouTube to measure your bandwidth to determine whether you get the new player interface or the old
YSC session Used by YouTube to help track the number of views for a particular video
PREF 2 yrs Used by YouTube to help advertisers target preferences and serve up related content within an embedded YouTube video
Distributor Portal Cookies
wordpress_[hash] session Used to store your authentication details when you are logged in. Its use is limited to the admin console area.
wordpress_logged_in_[hash] session Indicates when you’re logged in, and who you are, for most interface use.
wp-settings-{time}-[UID] session The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
How to Reach Us

Chemtool will allow you to review, update, and/or remove from our databases personally identifiable information that you provided to us. Please send your written request via email to to Or postal mail:

Chemtool Incorporated
801 W. Rockton Road
Rockton, IL 61072

Or email

In the request, please include your name and email address. Removal of personally identifiable information will prevent you from accessing restricted content and sites unless you re-enter your personally identifiable information at a later date. Chemtool websites may contain links to third party sites that Chemtool does not own or maintain. Chemtool is not responsible for the privacy practices or other aspects of those sites.

If you have any questions regarding Chemtool’s Privacy Policy, please contact at:

Chemtool Incorporated

801 W Rockton Road
Rockton, IL 61072