Standard Service Offering

Transportation and Shipping

  • Shipping Hours of Operation
  • Detention Policy
  • Customer Pick-ups/Customer Arranged Carrier Times
  • Shipping Terms
  • Tanker Cleanliness and Unloading
  • Carrier No Show and Late Charge Pick-up Procedure

Order Management and Processing

  • Customer Service Center and Hours of Operation
  • Order Acknowledgment
  • Electronic Commerce
  • Documentation
  • Ordering Lead Times
  • Rush Lead Times
  • Changing Orders
  • Minimum Order Quantities
  • Split Loads Bulk Products
  • Payment and Pricing Terms


  • Drums/Kegs/Pails/Cartridges
  • Palletized, Stretch-Wrapped and Banded Drum

Service After Shipment 

  • Return Materials 

Responsible Care Management System (RCMS)